Privacy Policy

This policy explains what Route A2B collects when you use our website and apps, how we use it, and the choices you have.

What we collect

• Account details: name, email, phone, business name, password (stored hashed).
• Deliveries: addresses, contact names and phones for pickup and drop-off, package details, instructions, photos and signatures taken as proof of pickup and delivery, and messages sent through the app.
• Payment: card and bank details go directly to Stripe, our payment processor. We store only a reference and the last four digits.
• Drivers: license and identity details, vehicle and insurance information, background and driving-record check results (run by a licensed screening provider with your written consent), tax identification as required for 1099 reporting, and location while you are online.
• Location: drivers share live location while online so dispatch can match nearby work and customers can track their delivery. Customers and receivers see a driver’s position only while their delivery is in progress.
• Device and usage: browser type, pages visited, and diagnostic logs, used to keep the service working and secure.

How we use it

• To price, dispatch, track and complete deliveries and to pay drivers.
• To send delivery updates, receipts, tracking links and account notices by email, text or app notification.
• To verify drivers, run required checks, and meet insurance, tax and legal obligations.
• To prevent fraud and abuse and to improve the service.

Who sees it

• Between users: a driver sees the addresses, contact names, phone numbers and instructions for the deliveries they accept. A customer sees the driver’s first name, vehicle and live position during the delivery, never the driver’s phone or pay. A receiver sees the sender’s business name and the delivery’s status, never billing details.
• Service providers: Stripe (payments and payouts), Google (maps and addresses), our email and text providers, our hosting and database providers, and our background-check provider for drivers. They may use your information only to provide their service to us.
• Legal: when required by law, to protect safety, or to enforce our terms.

We do not sell personal information.

Keeping it safe

Data is encrypted in transit, access is limited to staff who need it, and identity documents are stored with signed, expiring links. No system is perfectly secure; if we learn of a breach affecting you we will tell you as the law requires.

How long we keep it

Delivery records and proofs are kept for the period our customers, insurers and tax rules require (typically up to 7 years). Driver identity documents are kept while you drive with us and as long as required afterward. You can ask us to delete your account; we’ll remove what we are not required to keep.

Your choices

• Update your details in Settings or Profile at any time.
• Turn app notifications on or off on your device; texts can be stopped by replying STOP; account and safety emails still go out.
• Drivers control location sharing by going offline.
• Email support@routea2b.com to access, correct or delete your information.

Children

The Platform is for adults and businesses. We do not knowingly collect information from anyone under 18.

Changes

We’ll post updates here with a new date and email account holders about material changes.